Privacy Policy

About our privacy policy

https://kitchenroyal.nl/

Kitchen Royal cares a lot about your privacy. We therefore only process data that we need for (the improvement of) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the Kitchen Royal website and the services accessed thereon. The effective date for the validity of these terms is 12/01/2023, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you in what way we store your data and how we protect your data from misuse, and what rights you have in relation to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact information at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.

Web store software

WooCommerce

Our online store is developed with software from WooCommerce. Personal data that you make available to us for the purposes of our services, are shared with this party. WooCommerce has access to your data to provide us with (technical) support, they will never use your data for any other purpose. WooCommerce is required by the agreement we have with them to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. WooCommerce uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored. WooCommerce reserves the right to share collected data within its own group to further improve its services.

E-mail and mailing lists Klaviyo

Our website uses Klaviyo, a third-party provider that handles e-mail traffic originating from our website and sending any newsletters. All confirmation emails you receive from our website and web forms are sent through Klaviyo's servers. Klaviyo will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website, you will see the "unsubscribe" link. If you click this you will no longer receive email from our website. This can seriously reduce the functionality of our website! Your personal data is stored securely by Klaviyo. Klaviyo uses cookies and other Internet technologies that provide insight into whether emails are opened and read. Klaviyo reserves the right to use your data for the

further improve the service and, as part of this, share information with third parties.

Gmail

We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we treat all our e- mail traffic confidentially.

Payment processors

Mollie

To handle (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory time limits.

Reviews

Trustpilot.co.uk

We collect reviews through the platform of Trustpilot.co.uk. If you leave a review via Trustpilot.nl you are required to provide your name and email address. Trustpilot.nl shares this information with us so that we can link the review to your order. Trustpilot.nl also publishes your name on its own website. In some cases, Trustpilot.nl may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with Trustpilot.nl. They use this information for the sole purpose of inviting you to leave a review. Trustpilot.nl has taken appropriate technical and organizational measures to protect your personal data. Trustpilot.nl reserves the right to use third parties for the provision of services, for this we have given permission to Trustpilot.nl. All of the above guarantees regarding the protection of your personal data also apply to those parts of the service for which Trustpilot.nl engages third parties.

Shipping and logistics

PostNL

When you place an order with us, our job is to get your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence information with PostNL. PostNL uses this data solely for the purpose of executing the agreement. If PostNL engages subcontractors, PostNL will also make your data available to these parties.

DHL

When you place an order with us, our job is to get your package delivered to you. We make use of

DHL's services to carry out deliveries. This requires us to share your name, address and place of residence data with DHL. DHL only uses this data for the purpose of performing the contract. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

External sales channels

Bol.com

We sell (some of) our items through Bol.com's platform. If you place an order via this platform, Bol.com shares your order and personal data with us. We use this information to process your order. We treat your data confidentially and have implemented appropriate technical and organizational measures to protect your data from loss and unauthorized use.

Amazon.com

We sell (some of) our items through Amazon.com's platform. If you place an order through this platform, Amazon.com shares your order and personal data with us. We use this data to process your order. We treat your data confidentially and have appropriate technical and organizational measures in place to protect your data from loss and unauthorized use.

Purpose of data processing

General purpose of processing

We use your data exclusively for the purpose of our services. That is, the purpose of processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed for the purpose of further improving our services. These data (for example, your IP address, web browser and operating system) are not personal data.

Cooperation in tax and criminal investigations

When appropriate, Kitchen Royal may be required by law to share your information in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will within the possibilities offered by law

oppose it.

Retention periods

We will retain your information for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a forgetting request. This also means that we will not retain your data for more than two years from the last point of contact or transaction, unless there is a legal justification for doing so. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights

Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests; in the case of forgetting requests, we administer anonymized data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Inspection rights

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data together with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of Rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.

Right to object and other rights

You have, in appropriate cases, the right to object to the processing of your personal data by or on behalf of Kitchen Royal. If you object we will immediately stop the data processing pending the handling of your objection. If your objection is well-founded we will make copies and/or copies of data which we process (or have processed) available to you and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling.

subject. We do not process your data in such a way that this law applies. If you believe that it does, please contact our privacy contact.

Cookies

Google Analytics

Through our website, cookies are placed by the American company Google, as part of the "Analytics" service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Contact details Kitchen Royal

Parelweg 11 1812RS Alkmaar The Netherlands TE info@kitchenroyal.nl

Contact person for privacy issues

Kylian

 

Have questions?

Send us a message and we will get back to you as soon as possible.

 
The rating of kitchenroyal.co.uk at WebwinkelKeur Reviews is 9.0/10 gebaseerd op 96 reviews.